Privacy Policy

Last updated: 14 June 2026

At Flysharp UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, visit our website flysharpuk.com, or contact us by phone.

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity & Contact Data: Full name, email address, phone number, postal address, and date of birth (if required for flight bookings).
• Booking & Travel Data: Flight details, passport information, nationality, frequent flyer numbers, seat preferences, and any special assistance requirements.
• Payment Information: Cardholder name, billing address, and payment card details. (Full card numbers are not stored – we use secure third‑party payment processors.)
• Technical Data: IP address, browser type, device information, and browsing behaviour on our website (via cookies and similar technologies).
• Communication Data: Records of phone calls, emails, and live chat conversations for quality and training purposes.

2. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases under UK GDPR:

• To fulfil flight bookings and travel arrangements – performance of a contract.
• To communicate with you about your booking, send confirmations, and provide customer support – legitimate interests.
• To process payments and prevent fraud – legal obligation and legitimate interests.
• To improve our website and services using analytics – legitimate interests (or consent where required).
• Marketing and promotional offers (if you have opted in) – consent. You can withdraw consent at any time.
• Compliance with legal obligations (e.g. record‑keeping for tax purposes).

3. Sharing Your Information

We may share your data with trusted third parties only to the extent necessary to provide our services:

• Airlines, hotels, and travel service providers – to issue tickets and confirm reservations.
• Payment processors and fraud prevention services – to handle transactions securely.
• IT and marketing service providers – who help us operate our website and send communications (under strict data processing agreements).
• Legal and regulatory authorities – when required by law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom (for example, when booking with international airlines). Whenever such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved by the UK Government.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, booking records are kept for 7 years for accounting and legal purposes. After this period, your data is securely deleted or anonymised.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access – request a copy of the data we hold about you.
• Right to rectification – correct any inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) – request deletion of your data where there is no compelling reason for us to keep it.
• Right to restrict processing – limit how we use your data in certain circumstances.
• Right to data portability – receive your data in a structured, commonly used format and transfer it to another controller.
• Right to object – object to processing based on legitimate interests or direct marketing.
• Rights related to automated decision‑making – we do not use automated decision‑making or profiling.

To exercise any of these rights, please contact us at info@flysharpuk.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies & Tracking Technologies

Our website uses essential cookies to function correctly. We may also use analytics and advertising cookies (such as the Meta Pixel) with your consent. You can manage your cookie preferences via your browser settings. For detailed information, please contact us.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. All payment transactions are encrypted using SSL technology.

9. Third‑Party Links

Our website may contain links to external sites (e.g., airline check‑in portals). We are not responsible for the privacy practices of those sites – please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we will notify you of significant changes via email or a prominent notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• Email: info@flysharpuk.com
• Phone: 020 4615 9444
• Post: Flysharp UK, PO Box 783, Southall, Slough UB3 9TN, United Kingdom